• customercare@dreamlabindustries.com
  • (231) 714-0880


Here at DreamLab, we don’t have the answers to all life’s questions but when it comes to Additive Manufacturing, we know a thing or two. Below you will find answers to many of our customer’s commonly asked questions.

How do you handle confidentiality?

We respect and honor confidentiality with all of our customers. We’ll sign a non-disclosure agreement similar to this example with you, offering complete protection for your business and intellectual property or any confidential information disclosed with us.

If I need design work as well as production, can you help with that too?

We offer Design Services too. With over 37 years of experience, we take pride in our ability to translate your idea into a precise model. From start to finish, we’ll have an open dialogue about the functionality, appearence, dimensions, etc.

Our design costs are some of the lowest in the industry and are of the highest quality at the same time! Once you approve the design, we can have a prototype shipped out the same day.

After the prototype is built to specification and approved, production begins and takes 1 to 3 days depending on size, quantity, and current capacity.

What type of files do I need to upload?

You can upload any of the following files types:

  • .STL
  • .STEP
  • .OBJ
  • .3MF

If you have a different file type please Contact us with any questions

What forms of payment do you accept?

We accept all forms of payment listed below through PayPal

How much is shipping? When can I expect shipment?

Shipping is included with all purchases. Prototypes typically ship the same day. Larger production runs vary depending on quantity, size, and intricacy.

How long does it take to get a prototype shipped?

WITH DESIGN FILES: If you already have your design files ready, typically we can have a prototype shipped out the same day. In the near future, we will offer Patent Searches through North Coast Legal.

JUST AN IDEA: We off Design Services too. With over 37 years experience, we take pride in our ability to translate your idea into a precise model. Our design costs are some of the lowest in the industry and are of the highest quality at the same time! Once you approve the design, we can have a prototype shipped out the same day.

Is there anything you won’t manufacture?

We won’t manufacture weapons of any sort or copyrighted material.

What brand/type of printers do you use?

We use 3dprinterworks CreatorBot Pro Series II printers, Anycubic Photon and a variety of 3D System SLA resin machines.

I have a design, how much will it cost per part?

With the correct files in hand, the formula for cost analysis depends on the following:

  1. Type of Filament/Resin
  2. Size of Material i.e., 1.75mm or 3mm
  3. Quantity of material to be used
  4. Job time
  5. Cost per hour

Contact us for a free quote in minutes!!!

Do you offer a warranty

A full replacement warranty comes with every small run production for a period of six months after the date of production.

Contact us for a free quote!!!

Do you offer payment plans?

We do offer payment arrangements with a signed agreement from you. Payment arrangements can be set up in two ways:

  • 2 partial payments billed monthly


  • 4 payments billed every 2 weeks.

What about refunds?

Refunds will be made to the payment method used during checkout. Cancellations must be made PRIOR to commencement of the production or design. If the design has begun or production has commenced, then the customer will be prorated the refund based on time spent on the project plus a $75 cancellation fee.

Feel free to Contact us with any purchase related questions

What colors do you offer? Can I design a product with multiple colors?

We offer any color you need with the ability to print in multiple colors in each product.

Contact us for a free color estimate in minutes!!!

What if I only need a small run? Does that change the price?

Small runs are quoted per job and vary per order as size, amount of infill, quantity all come into the equation. We are known for our high quality and fair pricing. If you have a quote from elsewhere, send it over and we can usually do better!!!

What chemicals/environments are harmful or damaging to your products?

Most of our products are made from biodegradable plastics derived from corn, but some others like our resin products are susceptible to heat and may warp under direct sunlight if left too long in the light. Other products like PLA and ABS and most other FDM plastics are susceptible to heat, so keep them out of direct heat sources.

Contact us to learn more!!

What materials are available for production?

Currently, we use PLA, ABS, Carbon Fiber, TPU, TPE, Aluminum Fill, Woodfill, FlexPLA. We also offer SLA and DLP Resin printers which offer a more precise and detailed option.

Contact us for a free quote!!!

Is your product paintable?

All of our products are paintable and can be post-processed to accept the paint better for a small fee.

Contact us for a free quote in minutes!!!

I need a small product less than .5mm. Can you produce that?

We’ve produced items as small as .5mm. Our new Resin machines are capable of printing as small as .2mm!!

Contact us for a free quote!!!

I have a physically large idea. How big can of a product can you manufacture?

The sky’s the limit…literally! We can split a VERY large component up into pieces and piece together after they are all produced. As a single component, we are capable of printing models 12x12x17”.

Contact us with your dimensions!!!

I found my design files online. Do I have to worry about copyright infringement?

Yes, we are always aware of copyright law. If the file is Creative Commons then there really is no restriction on what they can do with it. Most types of licenses only require the person using it to give credit to the original designer, see this article: https://creativecommons.org/licenses/

If you are unsure or if you would like to learn more about protecting your own design, see our legal page.

If you have your files ready, Contact us for a free quote in minutes!!!

If you create my design, who owns it? How does copyrighting work?

You own the design after full payment is made. Legal counsel is available at a discounted rate JUST for using DreamLab as the prototype manufacturer! The legal counsel assists the client with copywriting, Trademark, patent searches and Patent filing.

Contact us for a free quote!!!


The company is capable of performing a wide variety of operations in house including

  •  3d Printing
  • Assembly
  • Small Batch Manufacturing
  • Advanced Prototyping
  • A Wide range of Design Services


  • NAICS Code 339990 – All Other Miscellaneous Manufacturing
  • NAICS Code 541330 – Engineering Services
  • NAICS Code 323111 – Commercial Printing (except Screen and Books)

SIC Codes

  • 2759 Commercial Printing, Not Elsewhere Classified
  • 2752 Commercial Printing, Lithographic
  • 7389 Business Services, Not Elsewhere Classified
  • 7334 Photocopying and Duplicating Services

Engineering Support

State-of-the-art engineering resources allow for seamless integration of your designs into our manufacturing processes.  These resources include:

  • Degreed and experienced Professional Engineers • 3D modeling •

Products can also be designed in-house from concept through prototype and launch.  All products are manufactured in our modern facility located in Traverse City, MI USA.

Corporate and Contact Information

DreamLab Industries LLC located in beautiful Traverse City, MI USA is well-known within our community as a leader in innovation and attention to detail.  Contact us today for a discussion on how we can help you solve your current manufacturing/design challenges.

Brandon Williams – Chief Executive Officer

cell 231-357-7375

office 231-486-6059

We don’t want to leave you questioning! If you can’t what you’re looking for, please see our Contact page or fill out the form below and one of our staff will reply within 24 hours or less.

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